Webex® Contact Center Enterprise (Webex CCE) provides a comprehensive, customizable, highly secure solution to meet the complex needs of the world’s largest contact centers.
Readily extensible via open APIs and add-on options and backed by the security and support benefits only available from a trusted brand like Cisco, Webex CCE opens a path to the cloud for even the most business-critical contact centers. Webex CCE is owned, operated, and supported directly by Cisco in North America, Europe, Asia, and Australia.
With support for up to 24,000 concurrent agents, Webex Contact Center Enterprise has the proven scale, security, and features to meet the needs of today’s largest enterprise contact centers.
Trust your investment in a solution owned, managed, and operated as part of Cisco’s global data centers and cloud infrastructure, coupled with full adherence to Cisco’s market-leading security and privacy standards for the utmost in reliability, stability, and compliance.
Webex Contact Center Enterprise is built on the Webex Platform for Contact Center - an open, flexible multi-tenant cloud infrastructure that enables feature velocity, agility, innovation, and integration with other cloud applications.
View other services by Cisco Systems:
- Cisco Umbrella
- Cisco Intersight
- Cisco Unified Communications Manager (UCM) Cloud
- Cisco Slido
- Cisco Duo
- Cisco ThousandEyes
- Cisco Webex Suite
- Cisco SD-WAN
- Cisco Defense Orchestrator
- Cisco Webex Events (formerly "Socio")
- Cisco Meraki
- Cisco Secure Email
- Cisco DNA Spaces
- Cisco Webex Contact Center
- Cisco IMImobile
- Cisco Webex Video Integration for Microsoft Teams
Listed Since: 07/28/2022
Last Updated: 07/28/2022
Level 1: Self-Assessment
At level one organizations can submit one or both of the security and privacy self-assessments. These are based off of the Cloud Controls Matrix and the CSA Code of Conduct for GDPR Compliance.