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STAR Registry Listing for

Cisco Webex Contact Center

Founded in 2013 by the Cloud Security Alliance, the Security Trust Assurance and Risk (STAR) registry encompasses key principles of transparency, rigorous auditing, and cloud security and privacy best practices.

Cisco Webex Contact Center Logo
Cisco Webex Contact Center

Cisco Webex Contact Center

Cisco Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business.

Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Cisco Webex Contact Center’s best-of-breed platform architecture brings businesses the innovation, flexibility, scalability, and agility of the cloud without sacrificing security.

As a cloud-based subscription, Cisco Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

From a simple, user-friendly interface, supervisors can change routing strategies without knowing complex scripting languages. This allows customer organizations to maximize resources and respond quickly to changing conditions.

With Cisco Webex Contact Center, calls are queued in the cloud network, not on-premises based equipment. This approach provides substantial savings in telecom hardware, toll charges, and bandwidth. The ability to centrally manage contact center resources on a global level eliminates variances in queue times among sites and lowers administration expenses.

View other services by Cisco Systems:

Organizations who have the CSA Trusted Cloud Provider seal demonstrate a commitment to organizational security. They are a CSA Corporate Member volunteer regularly for CSA, and have at least one staff member who has earned their CCSK.
Information about Cisco Webex Contact Center
Listed Since: 06/02/2022
Last Updated: 08/03/2022

Level 1: Self-Assessment

At level one organizations can submit one or both of the security and privacy self-assessments. These are based off of the Cloud Controls Matrix and the CSA Code of Conduct for GDPR Compliance.

Security Self-Assessment
Consensus Assessments Initiative Questionnaire v4.0.2
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No questions a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the CSA Cloud Controls Matrix (CCM).

Level 2: Third-Party Audit

Organizations looking for a third-party audit can choose from one or more of the security and privacy audits and certifications.

STAR Attestation: SOC 2

Provides guidelines for CPAs to conduct SOC 2 engagements using criteria from the AICPA (Trust Service Principles, AT 101) and the CSA Cloud Controls Matrix.

STAR Attestation
Provides guidelines for CPAs to conduct SOC 2 engagements using criteria from the AICPA (Trust Service Principles, AT 101) and the CSA Cloud Controls Matrix.