Cisco Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business.
Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Cisco Webex Contact Center’s best-of-breed platform architecture brings businesses the innovation, flexibility, scalability, and agility of the cloud without sacrificing security.
As a cloud-based subscription, Cisco Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.
From a simple, user-friendly interface, supervisors can change routing strategies without knowing complex scripting languages. This allows customer organizations to maximize resources and respond quickly to changing conditions.
With Cisco Webex Contact Center, calls are queued in the cloud network, not on-premises based equipment. This approach provides substantial savings in telecom hardware, toll charges, and bandwidth. The ability to centrally manage contact center resources on a global level eliminates variances in queue times among sites and lowers administration expenses.
View other services by Cisco Systems:
- Cisco Umbrella
- Cisco Intersight
- Cisco Unified Communications Manager (UCM) Cloud
- Cisco Slido
- Cisco Duo
- Cisco ThousandEyes
- Cisco Webex Suite
- Cisco SD-WAN
- Cisco Webex Events (formerly "Socio")
- Cisco Meraki
- Cisco Secure Email
- Cisco DNA Spaces
- Cisco IMImobile
- Cisco Webex Contact Center Enterprise
- Cisco Webex Video Integration for Microsoft Teams
Listed Since: 06/02/2022
Last Updated: 08/03/2022
Level 1: Self-Assessment
At level one organizations can submit one or both of the security and privacy self-assessments. These are based off of the Cloud Controls Matrix and the CSA Code of Conduct for GDPR Compliance.
Level 2: Third-Party Audit
Organizations looking for a third-party audit can choose from one or more of the security and privacy audits and certifications.
Provides guidelines for CPAs to conduct SOC 2 engagements using criteria from the AICPA (Trust Service Principles, AT 101) and the CSA Cloud Controls Matrix.