NICE inContact

Registered since: September 30, 2019

NICE inContact

Cloud Services by NICE inContact

NICE inContact CXone Call Center as a Service

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.

NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Within this Call Center as a Service (CCaaS) space, provided services are rated as overall global leader by Gartner, Forrester, and Ventana Research.

NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE inContact maintains security governance and regulatory compliance within the CCaaS services through its established Trust Office. The company makes security instruments available that focus particularly on those who wish to gain assurances that the secure management of customer data is of prime importance at NICE inContact. The CSA Star is an important part of this assurance.

Type: Self Assessment
Active as of: September 30, 2019
Consensus Assessments Initiative Questionnaire v3.0.1

About NICE inContact

NICE inContact Contact Center as a Service CCaaS

Our cloud-based products transform the way contact centers achieve their customer experience goals.

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, Ventana, Ovum, Frost and DMG, NICE inContact supports over 275,000 contact center agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.