CSA STAR Registry

Organization: Digital Benefits Pte Ltd (trading as WiBiz) > > Service: WiBiz — AI-powered customer communication automation platform for SMB and regulated-vertical clients across Singapore, Southeast Asia, and the United States. > > Scope of assessment: The WiBiz SaaS platform, including customer conversation processing across WhatsApp, Instagram, Facebook, web chat, and voice channels; booking and CRM pipeline automation; and the supporting cloud infrastructure hosted on SOC 2 / ISO 27001 certified providers. > > Assessment basis: This CAIQ v4 self-assessment maps Digital Benefits Pte Ltd's 12 approved information security policies (Information Security, Data Protection & Privacy, Access Control, Encryption, Incident Response, Business Continuity, HR Security, Vendor Risk, Acceptable Use, Data Retention, Change Management, Network Security) against the CSA Cloud Controls Matrix v4. Of 157 controls, 142 are answered Yes with documented policy and evidence references, 7 are in-progress with committed remediation dates (SOC 2 / ISO 27001 audit Q4 2026; first pen test Q3 2026; first tabletop Q3 2026; first BCP test Q4 2026; Security Lead hire May 2026), and 8 are Not Applicable (physical datacenter security — WiBiz operates no owned datacenters; all physical security is inherited from certified cloud providers). > > Signatory: Nicklaus D'Cruz, CEO > > Public trust center: https://trust.wibiz.ai > > Security contact: [email protected]