CSA STAR Registry

Lead Lab AI is an omnichannel AI-agent platform for sales and support, built in Latin America. Its two agents — ValerIA (sales) and OlivIA (support) — engage customers by voice, WhatsApp and web chat, in Spanish (LATAM), 24/7. They respond using the company's own knowledge base, qualify leads (MEDDPICC for B2B; a direct framework for B2C), and sync everything to the CRM. Integrations: HubSpot, Zoho, Google Calendar, Shopify, Meta CAPI and custom APIs. Security: strict per-organization data isolation (PostgreSQL Row-Level Security), encryption in transit (TLS) and at rest (AES-256; AES-256-GCM for credentials), official OAuth, role-based access control, mandatory MFA, and support access only with explicit, time-limited (72h), audited customer consent. Operated by Lead Lab México S.A.S. de C.V. · lead-lab.ai · [email protected]