STAR Registry Listing for
SAP Customer Experience
SAP Customer Experience
CRM has evolved to represent every touch point in the customer experience. Our enterprise-grade CX solutions can provide end-to-end insights by connecting your commerce, marketing, sales, and service data.
SAP Cloud for Customer (C4C),
SAP Commerce Cloud (CC),
SAP Emarsys.
View other services by SAP:
Listed Since: 06/25/2016
Last Updated: 01/23/2026
STAR Level 1
Self-Assessment & Partner-Provided
CAIQ Self-assessment v4.0.3
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No/NA questions and space to justify the response a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the Cloud Controls Matrix (CCM).
EU Cloud CoC (Level 2)
This trustmark signifies adherence to the EU Cloud CoC through a dedicated framework and legally demonstrates GDPR compliance. Cloud Service Providers that have successfully passed the EU Cloud CoC’s evaluation process have their Compliance Mark visible in both the Code’s Public Registry as well as here in the CSA STAR Registry.
STAR Level 2
Third-Party Audit
Organizations looking for a third-party audit can choose from one or more of the security and privacy audits and certifications.
STAR Certification (CCMv4)
A technology-neutral certification leveraging the requirements of the ISO/IEC 27001 management system standard together with the CSA Cloud Controls Matrix (CCM).
