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STAR Registry Listing for

Genesys Cloud CX

Genesys Cloud CX

Genesys Cloud CX; Choose the all-in-one cloud contact center solution

Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels.

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Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No/NA questions and space to justify the response a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the Cloud Controls Matrix (CCM).
ISO/IEC 42001 is the international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) to ensure the responsible, ethical, and effective use of AI.
Information about Genesys Cloud CX
Listed Since: 03/18/2022

STAR Level 1

Cloud Controls Matrix

CAIQ Self-assessment v4.0.2

Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No/NA questions and space to justify the response a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the Cloud Controls Matrix (CCM).

Created or renewed about 1 month ago, on June 09, 2026.

Partner Entries

ISO/IEC 42001

ISO/IEC 42001 v1.0

ISO/IEC 42001 is the international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) to ensure the responsible, ethical, and effective use of AI.

Created or renewed 5 months ago, on March 03, 2026.