Pulse, Velocity, and Cruncher

Pulse keeps watch on your customer experience (CX), automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers.

Velocity automatically crawls, maps, and helps you build your ideal customer journeys, then develop test scripts directly from those designs, ensuring that every journey performs exactly as intended. Velocity’s visual interface makes it easy to understand the design, identify potential issues, and then collaborate across your organization to create the perfect CX.

Cruncher automatically generates thousands of calls, simulating real-world customer contact and verifying that each component and your system as a whole works at any – and every – scale. Simulates sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.