Sprinklr

The Sprinklr Unified-CXM platform is a cloud-based Software-as-a-Service (SaaS) offering delivered through infrastructure hosted on leading cloud service providers. Sprinklr provides cloud services across four primary solution areas: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. These services enable organizations to engage customers across multiple channels, manage customer support operations, perform social listening and analytics, manage marketing campaigns, and leverage AI-driven automation and reporting. The platform includes capabilities for secure data processing, customer data segregation, monitoring, backup and recovery, access management, and data protection controls designed to support security, availability, confidentiality, and privacy objectives.