Beyond the Hype: A Benchmark Study of AI Agents in the SOC
Released: 10/06/2025
CSA experts conducted a benchmarking study that evaluated how AI can transform alert investigations in Security Operations Centers (SOCs). Using simulated scenarios, they compared analyst performance with and without Dropzone AI, an AI-enabled investigation platform.
This publication presents the results, showing that AI-assisted SOC analysts completed investigations 45–61% faster. They executed these investigations with 22–29% higher accuracy, while maintaining completeness and detail even under fatigue. Analysts using Dropzone AI also demonstrated greater consistency across multiple investigations and reported positive perceptions of the platform. Notably, 94% of participants said their view of AI in cybersecurity became more positive after hands-on use.
This study and report provides practical, data-driven evidence that AI can significantly enhance SOC analyst performance. AI tools can reduce alert fatigue, improve investigative rigor, and deliver immediate operational value. The report also highlights the cultural impact of AI adoption, as analysts reported higher trust for AI-enabled workflows.
Key Takeaways:
- SOC analysts achieve faster and more accurate investigations with AI assistance.
- AI tools sustain investigative completeness and detail, even as workloads increase.
- Analysts maintain confidence in their findings while embracing AI in cybersecurity.
- Positive user experience reinforces AI’s potential for rapid adoption in SOC environments.
Best For:
- SOC Analysts
- Incident Responders
- Security Operations Managers
- CISOs and Security Leaders
- Cybersecurity Researchers
