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STAR Registry Listing for

AI Service Management

Founded in 2013 by the Cloud Security Alliance, the Security Trust Assurance and Risk (STAR) registry encompasses key principles of transparency, rigorous auditing, and cloud security and privacy best practices.

AI Service Management

AI Service Management

Aisera is the industry’s first Artificial Intelligence-powered IT Service Management (AI ITSM) platform, automating service desk resolutions through an all-in-one conversational platform. By leveraging advanced Conversational AI (or Virtual Assistant) and Conversational Automation capabilities, Aisera provides a single, scalable, and multilingual automation interface spanning IT, HR, Facilities, Sales, Customer Service, and Operations. Your organization can now deliver a personalized omnichannel service experience to both employees and customers with greater self-service resolutions. Aisera is a Gartner Cool Vendor, recognized for task and workflow automation through out-of-the-box AI-driven ITSM, Customer Service, and AIOps solutions that integrate seamlessly with existing environments. Aisera’s AI Service Desk and AI Customer Service solutions increase service team productivity, reduce operations costs, and improve overall employee and customer satisfaction.

Information about AI Service Management
Listed Since: 04/19/2022
Last Updated: 04/19/2022

STAR Level 1

Self-Assessment & Partner-Provided

Consensus Assessments Initiative Questionnaire v3.1

CAIQ 3.1 Self-assessment
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No questions a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the CSA Cloud Controls Matrix (CCM).
(Deprecated)
Deprecated assessments do not necessarily indicate non-compliance. In this case, the self-assessment has not been updated in more than one year. We suggest contacting this organization directly to request that they submit an updated self-assessment.