AI Service Management

Aisera is the industry’s first Artificial Intelligence-powered IT Service Management (AI ITSM) platform, automating service desk resolutions through an all-in-one conversational platform. By leveraging advanced Conversational AI (or Virtual Assistant) and Conversational Automation capabilities, Aisera provides a single, scalable, and multilingual automation interface spanning IT, HR, Facilities, Sales, Customer Service, and Operations. Your organization can now deliver a personalized omnichannel service experience to both employees and customers with greater self-service resolutions. Aisera is a Gartner Cool Vendor, recognized for task and workflow automation through out-of-the-box AI-driven ITSM, Customer Service, and AIOps solutions that integrate seamlessly with existing environments. Aisera’s AI Service Desk and AI Customer Service solutions increase service team productivity, reduce operations costs, and improve overall employee and customer satisfaction.