CSA STAR Registry

EZAppeal is a B2B SaaS platform that helps healthcare providers, medical billing companies, and law firms generate insurance appeal letters and prior authorization requests using artificial intelligence. Architecture & Security EZAppeal is built on a zero-PHI architecture: clinical notes are processed in real time and never persisted to our systems. AI inference is performed exclusively on AWS Bedrock under a Business Associate Agreement, keeping protected health information within U.S.-based AWS regions and never used for model training. Every customer executes a Business Associate Agreement before accessing the platform. Infrastructure controls include TLS 1.2+ in transit, AES-256 at rest, bcrypt password hashing, JWT session management, account lockout, rate limiting, and full audit logging compliant with HIPAA § 164.312(b). Service Offering The platform supports outpatient workflows including imaging and diagnostics, durable medical equipment, therapy services, and specialist referrals. EZAppeal works with any U.S. payer through a combination of curated payer-specific criteria and AI-powered dynamic lookup, enabling rapid generation of evidence-based, payer-aligned appeals and prior authorization requests. EZAppeal is committed to reducing administrative burden on healthcare providers while maintaining the highest standards of patient data security and regulatory compliance.