STAR Registry Listing for
Genesys Cloud CX
Genesys Cloud CX
Genesys Cloud CX; Choose the all-in-one cloud contact center solution
Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels.
View other services by Genesys Cloud Services:
Listed Since: 03/18/2022
Last Updated: 03/03/2026
STAR Level 1
Self-Assessment & Partner-Provided
CAIQ Self-assessment v4.0.2
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No/NA questions and space to justify the response a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the Cloud Controls Matrix (CCM).
STAR Level 2
Third-Party Audit
Organizations looking for a third-party audit can choose from one or more of the security and privacy audits and certifications.
ISO/IEC 42001
ISO/IEC 42001 is the international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) to ensure the responsible, ethical, and effective use of AI.
