STAR Registry Listing for
Customer Interaction Management Platform
Customer Interaction Management Platform
The Customer Interaction Management Platform is able to enhance the ability to communicate and interact with the customer by responding to his needs and expectations in a dynamic and personalized way, also improving business processes in terms of timing and cost reduction.
It is a Cloud modular solution with 3 components: Contact Management, Smart Workflow and Visual IVR.
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No/NA questions and space to justify the response a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the Cloud Controls Matrix (CCM).
Information about Customer Interaction Management Platform
Listed Since: 10/10/2023
Last Updated: 01/15/2025
Listed Since: 10/10/2023
Last Updated: 01/15/2025
STAR Level 1
Self-Assessment & Partner-Provided
Cloud Controls Matrix
CAIQ Self-assessment v4.0.2
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No/NA questions and space to justify the response a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the Cloud Controls Matrix (CCM).
