Mendje

Mendje is a mobile-first mental health platform delivered as Software-as-a-Service to end users across 9 countries, with a focus on Albanian-speaking communities.

What the service does

• Connects users with licensed psychologists for telemental health sessions
• Provides an AI-assisted self-care chatbot for between-session support
• Offers in-app journaling, mood tracking, and culturally adapted psychoeducational content
• Manages secure user accounts, scheduling, and payments

Service architecture

• Client: Native iOS and Android apps (Flutter), bundle ID com.mendje.app
• Backend: Firebase (Authentication, Firestore, Cloud Functions, Cloud Messaging) in Google Cloud europe-west region
• AI: Anthropic Claude API for conversational self-care features (transferred under EU Standard Contractual Clauses)
• Payments: Stripe (Mendje systems never receive card data)
• Email: Resend for transactional messaging; Zoho Mail for support correspondence

Data processed

• User account and authentication data
• Mental health journal entries and mood data (GDPR Article 9 special category)
• AI chatbot conversation history
• Payment status metadata (Stripe holds full PCI scope)

Service customer responsibilities

End users are responsible for securing their device, using a strong account password, and enabling MFA where offered.

Availability

Targets: 99.5% monthly availability; RTO 4 hours; RPO 1 hour.