CSA STAR Registry

Process Shepherd is a decision trees solution designed to improve efficiency and compliance within contact centres and help desks. Our platform reduces agent onboarding time by providing step-by-step guidance through complex business processes, eliminating the need for training on every process and exception case. With accurate guidance, agent ramp-up time is significantly reduced, ensuring agents can handle interactions confidently, accurately, and in a timely manner. Average handling time is further reduced by integrating with services such as CRMs and help desks, automating steps and making process flow decisions based on customer data. Process Shepherd also ensures compliance with your current business processes, reducing compliance breaches and lowering you risk profile. Use Cases: Highly Regulated Industries: Ideal for industries like finance, healthcare, and insurance, where compliance with complex regulations is critical. Contact Centers and Helpdesks: Helps streamline complex customer interactions and ensures that agents handle calls efficiently and correctly. Seasonal Workforces: Supports rapid onboarding and training of temporary staff during peak periods, such as holiday seasons.