Cention

Give your customers the answers they need when you provide your customers with a seamless omnichannel communication experience. Customers will reach out anywhere, anytime. So be where customers are and never miss a customer no matter what channel they reach out from – live chat, email, voice, SMS or even social media. Create a reliable knowledgebase system to set your team up with answers they can find and reduce the average handling time for agents enabling them to answer to more customers. Enable your agents, managers and supervisors to manage more customer support issues with tools such as collaboration, auto answer, bot, errand status and many more.