Customer Relationship Management (CRM)

The CRM makes Customer Management easy with integrated Contacts, Opportunities, Accounts, Campaigns, Products, Reports, Revenue Forecasting and more. The CRM provides an organization with a single view of its customers; helps automate critical sales processes – from leads qualification to promotional campaigns, and enables decision makers to easily implement customer-centric strategies and ensure effective sales management.

The CRM tracks and manage client accounts along with product, opportunity, activity and case details. The CRM also tracks and solves pending cases by keeping all activities under control Via contact management

The CRM Opportunity Management modules enables clients to prioritize leads so they can focus on customers with the highest potential to close a deal. It provides insight into customer preferences and demand patterns. Determine the lead conversion ratio and track expected revenues.

The CRM chatbot module provides automated response to clients online or via telephone lines using AI technologies and Machine Learning. Clients can perform self service activities at any time and any day.