Managed and Hosted Private Cloud

Managed and Hosted Private Cloud are TELUS International Digital Solutions (TIDS) Cloud & Managed IT service offerings. The two cloud services enable mid-market and enterprise customers to reap the benefits of cloud, with the performance and enhanced security of a dedicated environment. Customers are offered fully integrated, automated and orchestrated managed infrastructure service. Leveraging dedicated blades and shared data centre infrastructure, these two cloud services strike the right balance between security, performance, and value. Built using enterprise-grade platforms, such as Cisco UCS servers, VMware and NetApp, Managed and Hosted Private Cloud offer 99.95% uptime SLA. Since the two cloud services are offered in Kamloops and Rimouski (Quebec) IDCs, customers can choose to consume service across one or multiple IDCs.

Managed Hosted Private Cloud and Hosted Private Cloud customers can also subscribe to other TIDS services including, but not limited to, Database Assurance, Managed Detection and Response, and consulting.

Hosted Private Cloud is the option in which TIDS provides and manages all Hardware, Virtualization Software, Access Interface and Automation workflows. TIDS is responsible for managing the infrastructure up to and including the Hypervisor.

Managed Hosted Private Cloud is the option in which TIDS is responsible for managing the infrastructure as well as building and managing the VMs and their operating system on behalf of the customers.