sandsiv+

sandsiv+ is a superior end-to-end and enterprise Customer Experience Management (CXM) / Voice of the Customer (VOC) software solution.

sandsiv+ connects past, present, and future customers data to manage real-time feedback and convert them into critical business insights.

The software solution captures the Voice of the Customer to follow each customer on different channels and Customer Journeys in a very personalized and human way, creating a scalable, sustainable, and highly automated program. sandsiv+ collects the 3 voices of the client - direct, indirect, and inferred- and manages in real-time the digital experience of customers and consumers at any point of contact and channel - phone, email, chat, text, and social.

It is powered by Artificial Intelligence and Deep Machine Learning for text mining and sentiment analysis allows our clients to understand the root causes of client (dis)satisfaction in 250 different native languages and provides real-time insights and enabling close-the-loop via the platform.

It is driven by innovation through the fast adoption of augmented analytics and state-of-art technologies, a service-oriented architecture, and agile deployment and integration capabilities.

The sandsiv+ has been delivered since 2010 as SaaS, but it can also be released in an on-prem environment.