Talkdesk Inc

Registered since: September 24, 2018

Talkdesk Inc

Cloud Services by Talkdesk Inc

Talkdesk

Talkdesk is an easy-to-use, cloud-based call center software solution that helps growing businesses,
improve customer interactions, while simultaneously reducing costs. Talkdesk requires no phones,
hardware, coding or downloads - all that is needed is a computer and an internet connection. Companies
can be up-and-running in minutes and have access to robust call center functionality (i.e., IVR, skills-based
routing, call conferencing, call transfers) in an intuitive web-based interface. Finally, with real-time and
historical reporting, call monitoring and call recording, agents and managers can make data-driven
decisions based on comprehensive information to help optimize the customer experience.

Type: Self Assessment
Active as of: March 01, 2019
Consensus Assessments Initiative Questionnaire v3.0.1

About Talkdesk Inc

Talkdesk is an easy-to-use, cloud-based call center software solution that helps growing businesses,
improve customer interactions, while simultaneously reducing costs. Talkdesk requires no phones,
hardware, coding or downloads - all that is needed is a computer and an internet connection. Companies
can be up-and-running in minutes and have access to robust call center functionality (i.e., IVR, skills-based
routing, call conferencing, call transfers) in an intuitive web-based interface. Finally, with real-time and
historical reporting, call monitoring and call recording, agents and managers can make data-driven
decisions based on comprehensive information to help optimize the customer experience.