STAR Registry Listing for
Cisco Webex Contact Center
Cisco Webex Contact Center
Cisco Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business.
Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Cisco Webex Contact Center’s best-of-breed platform architecture brings businesses the innovation, flexibility, scalability, and agility of the cloud without sacrificing security.
As a cloud-based subscription, Cisco Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.
From a simple, user-friendly interface, supervisors can change routing strategies without knowing complex scripting languages. This allows customer organizations to maximize resources and respond quickly to changing conditions.
With Cisco Webex Contact Center, calls are queued in the cloud network, not on-premises based equipment. This approach provides substantial savings in telecom hardware, toll charges, and bandwidth. The ability to centrally manage contact center resources on a global level eliminates variances in queue times among sites and lowers administration expenses.
View other services by Cisco Systems, Inc.:
- Cisco Umbrella
- Cisco Intersight
- Cisco Unified Communications Manager (UCM) Cloud
- Cisco Slido
- Cisco Duo
- Cisco ThousandEyes
- Cisco SD-WAN
- Cisco Defense Orchestrator
- Cisco Webex Events (formerly "Socio")
- Cisco Meraki
- Cisco Secure Email
- Cisco
- Cisco DNA Spaces
- Cisco IMImobile
- Cisco Secure Access
- Cisco Webex Contact Center Enterprise
- Cisco Webex Video Integration for Microsoft Teams
- Cisco International Limited
- Cisco Webex Suite
Listed Since: 06/02/2022
Last Updated: 10/25/2023
STAR Level 1
Self-Assessment & Partner-Provided
CAIQ Self-assessment v4.0.2
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No/NA questions and space to justify the response a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the Cloud Controls Matrix (CCM).
STAR Level 2
Third-Party Audit
Organizations looking for a third-party audit can choose from one or more of the security and privacy audits and certifications.
STAR Attestation (CCM v3)
Provides guidelines for CPAs to conduct SOC 2 engagements using criteria from the AICPA (Trust Service Principles, AT 101) and the CSA Cloud Controls Matrix.
