Cisco Webex Contact Center

Cisco Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business.

Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Cisco Webex Contact Center’s best-of-breed platform architecture brings businesses the innovation, flexibility, scalability, and agility of the cloud without sacrificing security.

As a cloud-based subscription, Cisco Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

From a simple, user-friendly interface, supervisors can change routing strategies without knowing complex scripting languages. This allows customer organizations to maximize resources and respond quickly to changing conditions.

With Cisco Webex Contact Center, calls are queued in the cloud network, not on-premises based equipment. This approach provides substantial savings in telecom hardware, toll charges, and bandwidth. The ability to centrally manage contact center resources on a global level eliminates variances in queue times among sites and lowers administration expenses.