Talkdesk
Talkdesk is an easy-to-use, cloud-based call center software solution that helps growing businesses,
improve customer interactions, while simultaneously reducing costs. Talkdesk requires no phones,
hardware, coding or downloads - all that is needed is a computer and an internet connection. Companies
can be up-and-running in minutes and have access to robust call center functionality (i.e., IVR, skills-based
routing, call conferencing, call transfers) in an intuitive web-based interface. Finally, with real-time and
historical reporting, call monitoring and call recording, agents and managers can make data-driven
decisions based on comprehensive information to help optimize the customer experience.
Organizations who have the CSA Trusted Cloud Provider seal demonstrate
a commitment to organizational security.
They are a CSA Corporate Member volunteer regularly for CSA, and have
at least one staff member who has
earned their CCSK.
Information about Talkdesk
Listed Since: 09/24/2018
Last Updated: 02/02/2024
Listed Since: 09/24/2018
Last Updated: 02/02/2024
STAR Level 1
Self-Assessment & Partner-Provided
Consensus Assessments Initiative Questionnaire v4.0.3
CAIQ 4.0.3 Self-assessment
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No questions a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the CSA Cloud Controls Matrix (CCM).